Welcome to Gangawasi.com. We value your trust and strive to provide the best spiritual products and services. Please read our Return & Refund Policy carefully before making any purchase or booking.

1. Eligibility for Returns

Returns may be accepted under the following conditions:

• Product received is damaged or defective
• Wrong product delivered
• Item missing from the order
• Product significantly different from the description

To request a return, customers must contact us within 48 hours of delivery.

2. Non-Returnable Items

The following items/services are generally non-returnable and non-refundable:

• Customized spiritual products
• पूजा or ritual bookings once completed
• Digital products or downloadable content
• Prasad and perishable items
• Used or opened products

3. Return Process

To initiate a return request, please provide:

• Order ID
• Name and contact details
• Reason for return
• Photos/videos of the product (if damaged or incorrect)

Our support team will review the request and guide you through the next steps.

4. Refund Policy

Refunds may be processed in the following cases:

• Eligible returned products approved after inspection
• Failed or cancelled orders
• Duplicate payment transactions
• Services unavailable from our side

Approved refunds are usually processed within 5–10 business days through the original payment method.

5. Cancellation Policy

Product Orders

Orders can be cancelled before shipment confirmation.

Service Bookings

Spiritual or religious service bookings may only be cancelled before the service process has started. Once initiated or completed, refunds may not be applicable.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with proper proof. We will attempt to resolve the issue through replacement, return, or refund as applicable.

7. Shipping Charges

• Original shipping charges may be non-refundable.
• Return shipping costs may be borne by the customer unless the issue occurred due to our error.

8. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account again
• Contact your payment provider or bank
• Reach out to our support team for assistance

9. Policy Updates

Gangawasi.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

10. Contact Us

For return, cancellation, or refund-related queries, contact us at:

Website: Gangawasi.com
Email: support@gangawasi.com
Phone: +91 9520401700